Terms & Conditions





Terms and Conditions


Delivery and returns


1 All parts purchased will comply with the "Sale of Goods Act 1994" and are of satisfactory quality unless specified at time of sale.


2 All used parts carry a 30 day guarantee. All new parts carry a 12 month manufactors guarantee.


3 Only parts listed on our invoice are covered by the guarantee.


4 All parts supplied are security marked, removal of these marks will invalidate your guarantee.


5 No parts are to be altered, modified or dismantled in anyway without prior permission, failure to comply with these terms will invalidate your guarantee.


6 In the event of a item being surplus to requirements we will accept the return of the item less a 30% charge for handling and administration charges.


7 Any items cancelled after ordering for what ever reason will incur a 30% cancellation fee.


8 All items we sell are checked before been shipped. If any items are not satisfactory we will exchange them for you or you can return for a full refund.
 All return items must be accompanied with the original paperwork to enable us to process your refund.


9 All engines purchased must be fitted with a new timing belt/ chain, new filters and new oil upon installation. Failure to follow these instructions will result in the guarantee been rendered NULL & VOID.


10 All gearboxes must be filled with new oil, to the correct level upon installation. Auto gearboxes must be fitted with the torque converter supplied with the gearbox failure to do so will invalidate your guarantee.


11 All parts supplied are on a PARTS ONLY basis Norfolk Volvo Spares are unable to accept responsibility for labour charges incurred in fitting or removal of parts purchased from ourselves. Nor do we accept any responsibility for vehicle hire charges or any other consequential loss.


12 All electrical items such as "Electric window regulators & ECU units" are NON REFUNDABLE. Please ensure you ask for the correct part number and are absolutely certain that the electrical item you are ordering will remedy your problem. Once an electrical item is ordered and we have confirmed the part numbers you are unable to return the item for a refund UNLESS our unit proves to be faulty.


13 All goods will be dispatched within 2 working days via Fedex or Royal mail using a next day service. Larger items, including Engines and panels will be sent via courier using a pallet service and may take up to 5 working days for delivery.


14 Norfolk Volvo spares will not be held responsible for delays in postage/courier once items leave our premises.


15 Please ensure all goods are checked thoroughly BEFORE being signed for. If the courier will not let you do this the words "UNCHECKED or UNEXAMINED" must be added to the delivery note,(This will give you 24 hours to check the part and let us know of any damage),failure to do this will invalidate any claim for a refund for " Goods damaged in transit".





These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.




1.1 It is not necessary to register with us in order to use most parts of this Website.




1.2 This Website may be used for your own private purposes and in accordance with these terms of use.


1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.




1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.


1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.  


1.6 When using this website you shall not post or send to or from this Website any material:


(a) for which you have not obtained all necessary consents;


(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.


1.7 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]




1.8 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.


1.9 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:


(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;


(b) you do not misrepresent your relationship with this website; and


(c) the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.


1.10 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.




1.11 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.


1.12 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.




1.13 We do not accept liability for any loss or damage that you suffer as a result of using this Website.


1.14 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.




These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.




Our business’s name is: Norfolk Volvo spares


Our business address is: Unit 4, Enterprise House, Lynn Road, Swaffham, Norfolk, PE37 7EN.


Our contact details are: Telephone 01760 724864 or email [email protected]